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From Big - Data to relevant insights;Eurest Services goes for Continuous Improvement
Data is crucial for the facility manager. All registrations and measurements that are carried out result into data. If this data is analysed and insights are translated into relevant solutions, you have a means of making processes more efficient and improving the quality of service. Eurest Services is kicking off continuous quality improvement by using a "Multiservice application".
Although there is a lot of talk about big data, the applications within facility management organisations are often still a long way off. With the focus on smarter, more efficient and more sustainable working methods, the collection and interpretation of data for Eurest Services is a necessary step towards continuous improvement. With the right insights, Eurest Services ensures, among other things, that client wishes are predicted, walking routes are limited and the high level of quality is guaranteed. Because developments take place quickly, agility is the new success factor. The "Multiservices application", as Eurest Services calls Leviy's software, contributes to achieving its agility.
"Leviy is an interesting partner for Eurest Services because of its knowledge and strength in the field of facility services". With this cooperation, we are confident about successful years in which we will achieve our goals". Jan Kraaijvanger, Manager Subcontracting Eurest Services.
LEADING SOFTWARE FOR CLEANING AND FM
After an extensive tender and pilot phase, the cooperation between Eurest Services and Leviy is a fact. With this, Eurest Services gives the go-ahead for Continuous Improvement, using Leviy software that provides real-time insights, digital audits, security checks and tailor-made quality management. Eurest Services combines this collected data with market developments, target group analyses and customer experience management. By combining and analysing the data from both sources, surprising combinations can be found between the service and the satisfaction of the visitors of the building. The correct interpretation of this data provides concrete potential for improvement.
"We are extremely proud and grateful for Eurest's trust and cannot wait to take these wonderful steps together. Within this partnership, we will roll out hundreds of locations with a variety of modules. And perhaps the best part of it, right down to the cleaner and catering employee!" Sebastiaan van der Vinne, CEO Leviy.
Leo van Duijn – AkzoNobel
'For us, integrated facility management from Eurest Services means that one party is responsible for providing all the services we need. This ensures seamless service and gives us a central point of contact. Eurest Services meets our expectations and keeps its promises.'
Frank Haasen Regional Manager Facilities & Real Estate EMEA - Medtronic
'I have come to know Compass Group as an organisation where honesty, transparency and ownership are high on the list of priorities. I have seen how its employees abide by these values in a completely natural way, never seeming forced or insincere, but simply because that is how this organisation is put together. The communication is always open and honest, with respect for the wishes and needs of the customer, but also with respect for the individual. No topic is off limits. If there is ever a mistake, it is always openly admitted and corrected without a fuss. The company is dedicated to providing good service, and that is plain to see.
I find this a pleasant way of treating one another, based on human values. That has stuck with me. It feels natural and makes it pleasant to work together. The human being takes centre stage. And it couldn't be any other way, because Compass provides services by people, for people.
You can be the best service provider, with the most extensive package of services... or the fastest, or the most innovative, or the cheapest, or whatever... but what it all comes down to is the way you make your customer feel about your services. A good feeling goes a long way, but a bad feeling sticks with you forever…
That is true for every consumer. The greengrocer of the past knew that all too well, just like any other shopkeeper or small business owner. For a large business, it is the art of staying small. That's something Compass is very good at. It’s a people’s business!'